To enjoy your flowers at their best, follow these simple care tips:

1. Unpack Promptly: Remove the flowers from their packaging as soon as possible.

2. Trim the Stems: Cut 1/2 to 3/4 inch off each stem at a diagonal before placing them in water. This helps them absorb water more effectively.

3. Hydrate with Fresh Water: Place flowers in a clean vase with cool or tepid water, and make sure to change the water every 2-3 days.

4. Remove Lower Leaves: Take off any leaves that would sit below the waterline to prevent bacterial growth.

5. Allow Breathing Room: Don’t overcrowd the flowers in the vase—this helps them stay fresh longer.

6. Monitor Water Levels: Flowers are thirsty! Refill the vase frequently to keep water at an optimal level.

7. Re-cut Limp Stems: If any flowers begin to droop, trim their stems again to improve water uptake.

8. Keep Away from Heat and Fruit: Place your flowers in a cool spot, away from drafts, direct sunlight, and ripening fruits (like bananas and apples), which emit ethylene gas that can speed up wilting.

9. Remove Wilted Blooms: To keep the arrangement looking fresh, discard any blooms that begin to wilt.

Note: Following these care tips can help your flowers stay vibrant for up to 7 days. Remember, slight color variations may occur due to seasonal changes.

Calya Flowers offers flexible delivery options designed to make receiving your flowers as convenient as possible.

1. Pick-Up from Our Location

Prefer to pick up your order? You can collect your flowers from our reception at Calya Flower Shop, Street 303, Building 230, Lusail, Qatar, with no additional charge. Once you receive a confirmation email, your order will be ready for pickup between 9:00 am and 10:00 pm, so you can collect it at a time that suits you.

2. Doorstep Delivery

For added convenience, we offer doorstep delivery on your preferred date and time. Delivery charges vary by city:

• Ad Dawhah (Doha), Al Rayyan, and Al Daayen: QAR 50

• Al Wakra and Al Wukair: QAR 70

• Al Khor: QAR 90

• Al Dhakira: QAR 100

• Al Ruwais: QAR 200

Our delivery team is committed to timely and careful handling to ensure your flowers arrive in perfect condition. If we need further clarification on your delivery details, our courier team may reach out with a quick call to confirm any specifics.

At Calya Flowers, we offer flexible payment options to suit your preferences, making your shopping experience both convenient and secure.

1. Online Payment

For a smooth and secure online transaction, you can pay with your preferred bank card. Our online payments are encrypted and securely processed by MyFatoorah, ensuring your personal and payment information is fully protected. Just select your flowers, enter your details, and complete your order with confidence, knowing that your payment is safe.

2. Cash on Delivery

If you’d rather pay upon receiving your order, our cash-on-delivery option is here for you. Simply choose cash on delivery at checkout, and have the exact amount ready when your flowers arrive, as our delivery team may not carry change. This option lets you enjoy your flowers first and pay later, adding a touch of convenience to your experience.

With Calya Flowers, every step of your purchase is handled with care, from secure payments to beautiful arrangements delivered fresh to your door.

We take pride in ensuring that every flower arrangement from Calya Flowers arrives in perfect condition, adding beauty to your moments. Our refund policy is here to provide you with peace of mind in the rare event that your expectations aren’t met.

Refund on Arrangements

If your flowers arrive in an unsatisfactory condition, such as wilted or damaged, please let us know within one hour of delivery. Reporting issues within this timeframe allows us to provide a prompt solution, whether it’s a full refund or a replacement arrangement. Claims submitted after one hour may not be eligible for a refund, as we cannot guarantee the flowers’ quality after extended storage and handling post-delivery.

Refund on Event Orders

For event orders, we understand that sometimes plans change. If you need to cancel your event flower order, cancellations made at least one week prior to the event date will be eligible for a partial refund. This refund covers any costs already incurred in sourcing and preparing your event flowers. For cancellations made within one week of the event, we are unable to offer a refund, as preparations and arrangements often begin well in advance to secure the highest quality and availability for your special day.

Thank you for choosing Calya Flowers—our team is here to support you with every detail, making sure each experience is as beautiful as our blooms.